1.1

In the search bar, type in RDP.

1.2

This should bring up Remote Desktop Connection.

Click on Remote Desktop Connection to open it.

1.3

Click Show Options so we can make the necessary setting changes. 

1.4

In the Computer field, enter your server name. If you do not know your server name, reach out to your admin if they know it, or contact us to confirm it.

In the User Name field, enter your UPN (usually matches your email address). 

1.5

Next, click the Display tab. If you have multiple monitors, and want to use them all, select Use all my monitors for the remote session.

1.6

Next, click to Local Resources tab. This is where options for sound or connected devices are found. 

Printers and Clipboard are selected by default, but make sure they are selected.  You can click the More button to see other options. 

From in the More menu, you can select local drives, connected devices, etcetera, to pass through RDP. We will not be covering this in the guide, as it will be user specific.

1.7

Next, click on the Advanced tab. 

From the Advanced tab, click Settings.

1.8

Select Use these RD Gateway server settings: and

please contact CustomerCare for the Server name

Deselect Bypass RD Gateway server for local addresses

Select Use my RD Gateway credentials for the remote computer

1.9

Click back to the General tab. 

Click Save As...

1.10

Name the RDP shortcut as required. I have named it NIRIX Desktop in this guide. I have also placed it on the Desktop for convenient access.

Once you are done, click Save.

1.11

You can now close Remote Desktop Connection.

1.12

The shortcut that was created can now be double clicked. All the settings should be saved in it.

1.13

The first time the connection is opened, there will be a notification as shown here. Click Don't ask me again for connections to this computer.

Then click Connect.

1.14

Your password will then be requested. I would suggest NOT clicking the Remember me button.

Enter their password and then click OK.

1.15

The first time the connection is made, the following will also be displayed. Click the Don't ask me again for connections to this computer and then click Yes.

1.16

The connection will then start!

1.1

Open the App Store

1.2

Tap the Search button, and search for “Microsoft Remote Desktop”, and install the app shown.

1.3

Once the app has been downloaded, open up ‘RD Client’ (the app we just installed).

1.4

Tap Ok for the prompts that appear (for local network devices, Bluetooth, Camera, & Mic).

1.5

Tap on the Plus (+) icon in the top-left corner, and then tap, ‘Add PC’.

A new screen will then appear.

1.6

Under PC Name, enter the Server name the user connects to...

For example,

XX1001-TS-01

XX1000-WKS-01

1.7

Under Gateway…

Tap on Gateway, then Add Gateway, then enter ‘rdsh.nirix.com’ under Gateway Name, then tap Save.

1.8

[OPTIONAL]

If you wish to save the username for next login…

Tap on User Account, then Add User Account, and enter your email address under ‘User@domain’, then tap Save.

(Entering/saving your password is ill-advised, as another user could then login to your account).

1.9

When finished entering the settings as per steps 1.6 through 1.9, tap Save.

1.10

Then, to Login, tap on the icon for XXXXX-TS-01, entering your username/password if/when prompted.

1.1

Open the MacOS App Store (or Google Play Store), and search for "Microsoft Remote Desktop" or “Windows App” and install it.

Installing it might prompt for the Apple ID password of the Mac device; enter it as necessary.

If installing it on a Chromebook, open the Google Play Store instead.

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1.2

Once the download has finished, click on Open.

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1.3

If prompted with a “Help us make your experience better?” screen, you can click on Now now, to not send anonymized app data to Microsoft.

1.4

With the Microsoft Remote Desktop window open, click on Add PC.

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1.5

Under PC Name, enter the Server Name, such as ‘XX1000-TS-01’ or ‘XX1000-WKS-01’. If you are unsure of your Server Name, feel free to reach out to the Support Team to verify this.

1.6

Under User Account, click on the drop down arrows, and then click Add User Account…
At the following screen, enter your email address and password, ensuring the password is correct, and then click Add

1.7

Under the General tab, click on the drop down arrows next to Gateway, and then click on Add Gateway…

At the following screen, enter rdsh.nirix.cominto the Gateway Name. Under the User Account drop down menu, click on your email address that you previously added in the last step, and then click Add.

1.8

Under the Display tab, enable Use all monitors if you have any additional monitors hooked up, or plan to do so.

For MacOS devices, enable Optimize for Retina displays, especially if you find the sizing of certain windows looks off after logging into oneDesktop for the first time.

1.9

You can leave the Devices & Audio and Folders tabs alone for default use cases.

Finally, click on Add in the bottom right corner of the Add PC window.

1.10

Double click on the newly added option in Microsoft Remote Desktop to launch into oneDesktop!

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1.11

Optional: To stop the certificate warning that appears each time you try logging in from a Mac, do the following.

1. Click on Show Certificate

2. Click on/enable the box for Always trust…

3. Click on Continue

4. Enter the password for your MacBook when prompted, and then click Update Settings.

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