Overview

If our customer is accessing oneDesktop through a RDP connection, this guide will cover creating the connection file. 

Scope of This How To Article

This guide will follow the basic settings for the .RDP file for RDSH sessions. Customers may have different settings, but those will not be reviewed in this guide. This will only cover users using Windows 10.

Accessing RDP oneDesktop in Windows

Prerequisite and Requirements

End users will need to have the services provisioned through oCCP, as well as their credentials to access oneDesktop.

Sub-Step #	Instruction	Screenshot
1.1	In the search bar, type in RDP.
1.2	This should bring up Remote Desktop Connection. Click on Remote Desktop Connection to open it.
1.3	Click Show Options so we can make the necessary setting changes.
1.4	In the Computer field, enter your server name. If you do not know your server name, reach out to your admin if they know it, or contact us to confirm it. In the User Name field, enter your UPN (usually matches your email address).
1.5	Next, click the Display tab. If you have multiple monitors, and want to use them all, select Use all my monitors for the remote session.
1.6	Next, click to Local Resources tab. This is where options for sound or connected devices are found.  Printers and Clipboard are selected by default, but make sure they are selected.  You can click the More button to see other options.  From in the More menu, you can select local drives, connected devices, etcetera, to pass through RDP. We will not be covering this in the guide, as it will be user specific.
1.7	Next, click on the Advanced tab.  From the Advanced tab, click Settings.
1.8	Select Use these RD Gateway server settings: and then enter rdsh.nirix.com as the server name. Deselect Bypass RD Gateway server for local addresses Select Use my RD Gateway credentials for the remote computer
1.9	Click back to the General tab.  Click Save As...
1.10	Name the RDP shortcut as required. I have named it NIRIX Desktop in this guide. I have also placed it on the Desktop for convenient access. Once you are done, click Save.
1.11	You can now close Remote Desktop Connection.
1.12	The shortcut that was created can now be double clicked. All the settings should be saved in it.
1.13	The first time the connection is opened, there will be a notification as shown here. Click Don't ask me again for connections to this computer. Then click Connect.
1.14	Your password will then be requested. I would suggest NOT clicking the Remember me button. Enter their password and then click OK.
1.15	The first time the connection is made, the following will also be displayed. Click the Don't ask me again for connections to this computer and then click Yes.
1.16	The connection will then start!

Accessing RDP oneDesktop in iPadOS

Pre-Requisite and Requirements

• iPad running at least iPadOS version 13.0 or later
• An Apple ID, to access the App Store to download the Remote Desktop Application from Microsoft
• A oneDesktop account provisioned with RDSH access
• An internet connection to download the Remote Desktop Application by Microsoft, from the App Store
• (Optional) - A mouse and/or keyboard - without these, oneDesktop on iPad would be interfaced solely through the iPad's touchscreen

Additional Information

• An iPad connected to oneDesktop cannot pass through a Mic or the Camera while in oneDesktop

Accessing RDP oneDesktop in MacOS or ChromeOS

Pre-Requisite and Requirements

• A MacOS device, such as an iMac or MacBook or ChromeBook
  • An Apple ID, access the  Mac App Store, to download and install the Remote Desktop Application from Microsoft, if using a MacOS device

Additional Information

• An iPad connected to oneDesktop cannot pass through a Mic or the Camera while in oneDesktop

Sub-Step #	Instruction	Screenshot
1.1	Open the MacOS App Store, and search for "Microsoft Remote Desktop" and install it as pictured. Installing it might prompt for the password of the Mac device; enter it as necessary. If installing it on a Chromebook, open the Google Play Store instead.
1.2	After installing it, open the application, and click "Add PC".
1.3	From here, enter settings as you would when setting up an .RDP file on Windows: Enter the workstation name for the customer/user under "PC name", Enter the username under "User account" Enter rdsh.nirix.com under the Gateway name, and then specifying the "User Account" as their username once again Once entered click on "Add".