1.1

In the search bar, type in RDP.

1.2

This should bring up Remote Desktop Connection.

Click on Remote Desktop Connection to open it.

1.3

Click Show Options so we can make the necessary setting changes. 

1.4

In the Computer field, enter your server name. If you do not know your server name, reach out to your admin if they know it, or contact us to confirm it.

In the User Name field, enter your UPN (usually matches your email address). 

1.5

Next, click the Display tab. If you have multiple monitors, and want to use them all, select Use all my monitors for the remote session.

1.6

Next, click to Local Resources tab. This is where options for sound or connected devices are found. 

Printers and Clipboard are selected by default, but make sure they are selected.  You can click the More button to see other options. 

From in the More menu, you can select local drives, connected devices, etcetera, to pass through RDP. We will not be covering this in the guide, as it will be user specific.

1.7

Next, click on the Advanced tab. 

From the Advanced tab, click Settings.

1.8

Select Use these RD Gateway server settings: and please contact CustomerCare for the Server name

Deselect Bypass RD Gateway server for local addresses

Select Use my RD Gateway credentials for the remote computer

1.9

Click back to the General tab. 

Click Save As...

1.10

Name the RDP shortcut as required. I have named it NIRIX Desktop in this guide. I have also placed it on the Desktop for convenient access.

Once you are done, click Save.

1.11

You can now close Remote Desktop Connection.

1.12

The shortcut that was created can now be double clicked. All the settings should be saved in it.

1.13

The first time the connection is opened, there will be a notification as shown here. Click Don't ask me again for connections to this computer.

Then click Connect.

1.14

Your password will then be requested. I would suggest NOT clicking the Remember me button.

Enter their password and then click OK.

1.15

The first time the connection is made, the following will also be displayed. Click the Don't ask me again for connections to this computer and then click Yes.

1.16

The connection will then start!

1.1

Open the App Store

1.2

Tap the Search button, and search for “Microsoft Remote Desktop”, and install the app shown.

1.3

Once the app has been downloaded, open up ‘RD Client’ (the app we just installed).

1.4

Tap Ok for the prompts that appear (for local network devices, Bluetooth, Camera, & Mic).

1.5

Tap on the Plus (+) icon in the top-left corner, and then tap, ‘Add PC’.

A new screen will then appear.

1.6

Under PC Name, enter the Server name the user connects to...

For example,

XX1001-TS-01

XX1000-WKS-01

1.7

Under Gateway…

Tap on Gateway, then Add Gateway, then enter ‘rdsh.nirix.com’ under Gateway Name, then tap Save.

1.8

[OPTIONAL]

If you wish to save the username for next login…

Tap on User Account, then Add User Account, and enter your email address under ‘User@domain’, then tap Save.

(Entering/saving your password is ill-advised, as another user could then login to your account).

1.9

When finished entering the settings as per steps 1.6 through 1.9, tap Save.

1.10

Then, to Login, tap on the icon for XXXXX-TS-01, entering your username/password if/when prompted.

1.1

Open the MacOS App Store, and search for "Microsoft Remote Desktop" and install it as pictured.

Installing it might prompt for the password of the Mac device; enter it as necessary.

If installing it on a Chromebook, open the Google Play Store instead.

1.2

After installing it, open the application, and click "Add PC".

1.3

From here, enter settings as you would when setting up an .RDP file on Windows:

• Enter the workstation name for the customer/user under "PC name",

• Enter the username under "User account"

• Enter rdsh.nirix.com under the Gateway name, and then specifying the "User Account" as their username once again

Once entered click on "Add".