NoW 365 oFS - How to collect app logs in FileCloud Sync for support (macOS)

1.1

At top menu bar

1. Click Go

2. Click Home

1.2

Locate a folder called “FileCloudSyncData”

Open the folder

1.3

We will need to upload these 2 files later to support.

1. fcesc.log

2. synclient.log

1.4

Move to the Window to the side, but keep it open as we will need it later.

1.5

We will now upload the Log files.

You should have an upload link provided by NIRIX support tech or by your IT Provider. Check your email.

Two options here,

1 You can click the Link in your email, and your default web browser will open the upload page (should be Safari).

or

2 You can open a web browser of your choice like Chrome or Firefox, and manually copy, paste, and then open the page.

1.6

Click Accept Terms of service button to continue

1.7

Arrange the two windows side by side

1.8

Drag and drop fcesc.log file to the drop off window

1.9

Drag and drop synclient.log file to the drop off window

1.10

Depending on the speed of your internet and the file size, it could take some time.

1.11

You should see a similar screen once you have uploaded the files.

1.12

You can now close off the Safari Upload Page as well as the finder window

Inform Support you have successfully uploaded the required log files.