How to - Install Citrix Workspace

1.1

Open a browser and navigate to:

https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for-windows-latest.html

1.2

Click Download Citrix Workspace app for Windows.

Note that the latest version no longer supports Windows 7. If you need to install Citrix on a Windows 7 machine, you can use LTSR 1912 from the link below instead. 

https://www.citrix.com/downloads/workspace-app/workspace-app-for-windows-long-term-service-release/workspace-app-for-windows-1912ltsr.html

1.3

Once the download completes, open the file by clicking it in the bottom left corner of your browser (assuming you are using Chrome).

1.4

If you get a UAC pop-up, click Yes to continue.

1.4

Click Start to begin the installation process.

1.5

Make sure to select the checkbox for I accept the license agreement and click Next.

1.6

Click Install to begin the installation process.

** NOTE: I do not enable app protection, it could interfere with our remote support

1.7

Wait for the installation to complete, and then click Finish.

Restart the computer.

1.8

When the computer restarts, it will come up with this screen. If our web portal is used to sign in, click Do not show this window automatically at sign-in and then Close.

1.1

The latest Citrix Workspace for Mac can be found at the link below; click Download File

https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html

1.2

The Mac may be configured to ask permission to download files from websites.

If so, click Allow. If you do not see this pop-up, proceed to the next step.

1.3

Once the download has completed, double click on CitrixWorkspaceApp.dmg to open it.

1.4

You should be presented with the option to Install or Uninstall Citrix. Double click on Install Citrix Workspace.

1.5

The installer will check to see if this version can be installed on your computer; click on Allow. 

If you get the message below, you will have to update your Mac OS, or download a version that is compatible with your currently installed version.

Earlier versions can be found here: https://www.citrix.com/downloads/workspace-app/  under Workspace App for Mac > Earlier Versions for Workspace App for Mac.

1.6

The installer should open. Click on Continue. 

1.7

Click on Continue on the Software License Agreement screen.

1.8

You will then be asked to accept the licensing agreement. Click Agree to continue. 

1.9

Click Install to continue. 

1.10

You may be asked for your local Mac login and password or Touch ID. Enter them and then click Install Software to continue. 

1.11

Once it is done installing, click Continue. 

1.12

The installation is complete! Click Close to finish.

1.13

You will be asked whether you want the DMG file to be kept or moved to trash; this file is the installer for Citrix, and can be redownloaded from Citrix again if needed. Click Move to Trash.

1.1

Open up the App Store.

1.2

Tap the Search button.

1.3

Search for Citrix Workspace on the App Store.

1.4

Tap the Citrix Workspace icon.

1.5

Tap the cloud button to download Citrix Workspace to your iPad.

1.6

Once the download has finished, then tap the Open button.

1.7

Choose between either 'Allow' or 'Don't Allow' notifications. It doesn't affect functionality for accessing oneDesktop.

You can adjust this within your iPad settings later if needed.

1.8

Tap the 'Get Started' button.

1.9

First, enter the address provided to you (may differ from the image) in the first field, then tap the Continue button.

1.10

When prompted, tap the Manual Setup button.

1.11

First, enter a description - you can just enter oneDesktop, or something else if you prefer.

Then ensure that the option Web Interface is checked.

Finally, you can then tap the Save button.

1.12

Next, tap the oneDesktop button (or whatever you entered as the description).

(Note, you might need to tap the middle of the screen if you're brought to the NIRIX oneDesktop login page already, but it's just greyed/faded out slightly.)

1.13

Enter the credentials you use to login to oneDesktop, then tap the Log On button.

1.14

Success!

I'd recommend tapping the semi-transparent button in the top right corner to make oneDesktop  a little bit easier to use for your iPad. If you don't like the alternate layout it provides, you can just tap it again to revert it.