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NoW 365 DRaaS - Alarm reference for Agent Based Backup

NoW 365 DRaaS - Alarm reference for Agent Based Backup

Owned by Adrian Lee, created
Last updated: Jun 09, 2025

Overview:

This reference guide provides customers with the NoW 365 DRaaS optimized alarms. Usage scenario and recommended settings are provided as well.

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Notes:

  • This reference guide does not cover all the alarms available on the platform.

  • Customers do have the option to explore, manage and customize their own alarms and settings.

  • The web portal includes an extensive list of pre-defined alarm templates to cover various scenarios.

  • We understand that this might feel a bit overwhelming, so to simplify things, we’ve created the following recommended starter alarms for your reference.

  • Custom Alarm name

 

Recommended starter Alarms:

Section

Custom Alarm Name

Description

Section

Custom Alarm Name

Description

1.0

  • *NoW 365 DRaaS - Server without backup for (1 Day)

  • *NoW 365 DRaaS - Server without backup for (2 Days)

  • *NoW 365 DRaaS - Server without backup for (4 - 5 Days)

Optimized for Servers

2.0

  • *NoW 365 DRaaS - Workstation without backup for (1 Day)

  • *NoW 365 DRaaS - Workstation without backup for (2 Days)

  • *NoW 365 DRaaS - Workstation without backup for (4 - 5 Days)

Optimized for workstations, desktops, laptops

3.0

  • *NoW 365 DRaaS - Backup agent job state

  • *NoW 365 DRaaS - Backup agent job state (Warning suppressed)

This alarm is raised when backup job completes with a warning, or when the backup fails completely.

 

4.0

  • *NoW 365 DRaaS - Company Cloud storage quota

This alarm is triggered when the remaining cloud repository space crosses the defined threshold.

 

Starter Alarms Usage / settings

1.0 Alarms for detecting missed backups (Servers)

This alarm checks whether a backup recovery point has been created within the defined Recovery Point Objective (RPO) period/interval.

Custom Alarm Name

Based on Alarm Template

Best for;

When will the alarm be triggered?

Recommended Alarm Settings

Custom Alarm Name

Based on Alarm Template

Best for;

When will the alarm be triggered?

Recommended Alarm Settings

*NoW 365 DRaaS - Servers - Computer without backup for (1 Day)

 

Computer without backup

  • Customers that operate 7 days a week, or with servers requiring daily offsite backups

  • Examples:

    • Server that contains Point of Sale Data

    • Accounting Systems

    • File Servers

    • Or where missing 1 day of backup job run is not acceptable.

  • When a backup recovery point fails to be created within 1 day, plus an additional 16-hour buffer, the alert status will be marked as 'Error.'

  • There will be no warning

Rules

  • Rule1:

    • Exclusion mask (names): Blank

    • RPO: 1 days

    • Tolerance: 8 hours

    • Severity: Warning

    • Agent Operation Mode: Servers

    • Suppress Alarm during backup creation time: Check

  • Rule 2:

    • Exclusion mask (names): Blank

    • RPO: 1 days

    • Tolerance: 16 hours

    • Severity: Error

    • Agent Operation Mode:

      Servers

    • Suppress Alarm during backup creation time: Check

Actions

  • Action: Send email notification

  • Value: %Company Admins%

  • Condition: Any State

 

*NoW 365 DRaaS - Servers without backup for (2 Days)

 

Computer without backup

  • Businesses that operate 5 days a week, or with servers requiring weekday backup only.

  • Examples:

    • Servers that do not require weekend backups or daily backups.

    • Or where missing more than 2 days of backup recovery points is not acceptable.

  • When a backup recovery point fails to be created within 2 days, plus an additional 16-hour buffer, the alert status will be marked as 'Error.'

Rules

  • Rule1:

    • Exclusion mask (names): Blank

    • RPO: 2 days

    • Tolerance: 8 hours

    • Severity: Warning

    • Agent Operation Mode: Servers

    • Suppress Alarm during backup creation time: Check

  • Rule 2:

    • Exclusion mask (names): Blank

    • RPO: 2 days

    • Tolerance: 16 hours

    • Severity: Error

    • Agent Operation Mode: Servers

    • Suppress Alarm during backup creation time: Check

Actions

  • Action: Send email notification

  • Value: %Company Admins%

  • Condition: Any State

 

*NoW 365 DRaaS - Servers without backup for (4 - 5 Days)

Computer without backup

  • Servers requiring backup but not on all the time.

  • Examples

    • Non-Critical Servers

    • Non-Production Servers

    • Or where missing more than 5 days of backup recovery points is not acceptable.

  • When a backup recovery point fails to be created within 4 days, plus an additional 16-hour buffer, the alert status will be marked as 'warning.'

  • When a backup recovery point fails to be created within 5 days, plus an additional 16-hour buffer, the alert status will be marked as 'Error.'

Rules

  • Rule1:

    • Exclusion mask (names): Blank

    • RPO: 4 days

    • Tolerance: 16 hours

    • Severity: Warning

    • Agent Operation Mode: Servers

    • Suppress Alarm during backup creation time: Check

  • Rule2

    • Exclusion mask (names): Blank

    • RPO: 5 days

    • Tolerance: 16 hours

    • Severity: Error

    • Agent Operation Mode: Servers

    • Suppress Alarm during backup creation time: Check

Actions

  • Action: Send email notification

  • Value: %Company Admins%

  • Condition: Any State

 

2.0 Alarms for detecting missed backups (Workstation)

This alarm checks whether a backup recovery point has been created within the defined Recovery Point Objective (RPO) period/interval.

Custom Alarm Name

Based on Alarm Template

Best for;

When will the alarm be triggered?

Recommended Alarm Settings

Custom Alarm Name

Based on Alarm Template

Best for;

When will the alarm be triggered?

Recommended Alarm Settings

*NoW 365 DRaaS - Workstation without backup for (1 Day)

 

Computer without backup

  • Critical Workstatioons

  • Can’t afford to miss backups

  • Customers that operate 7 days a week, or with workstations / laptops requiring daily offsite backups.

  • Examples:

    • Accounting Systems

    • Point of Sales

    • Or where missing 1 day of backup job run is not acceptable.

  • When a backup recovery point fails to be created within 1 day, plus an additional 16-hour buffer, the alert status will be marked as 'Error.'

  • There will be no warning

Rules

  • Rule1:

    • Exclusion mask (names): Blank

    • RPO: 1 days

    • Tolerance: 8 hours

    • Severity: Warning

    • Agent Operation Mode: Workstation

    • Suppress Alarm during backup creation time: Check

  • Rule 2:

    • Exclusion mask (names): Blank

    • RPO: 1 days

    • Tolerance: 16 hours

    • Severity: Error

    • Agent Operation Mode: Workstation

    • Suppress Alarm during backup creation time: Check

Actions

  • Action: Send email notification

  • Value: %Company Admins%

  • Condition: Any State

 

*NoW 365 DRaaS - Workstation without backup for (2 Days)

Computer without backup

  • Businesses that operate 5 days a week, or with workstations / laptops / requiring weekday backup only.

  • Can’t afford to miss backups

  • Examples:

    • Workstations/laptops that will be turned off during the weekends.

    • Or where missing more than 2 days of backup recovery points is not acceptable.

  • When a backup recovery point fails to be created within 2 days, plus an additional 16-hour buffer, the alert status will be marked as 'Error.'

Rules

  • Rule1:

    • Exclusion mask (names): Blank

    • RPO: 2 days

    • Tolerance: 8 hours

    • Severity: Warning

    • Agent Operation Mode: Workstation

    • Suppress Alarm during backup creation time: Check

  • Rule 2:

    • Exclusion mask (names): Blank

    • RPO: 2 days

    • Tolerance: 16 hours

    • Severity: Error

    • Agent Operation Mode: Workstation

    • Suppress Alarm during backup creation time: Check

Actions

  • Action: Send email notification

  • Value: %Company Admins%

  • Condition: Any State

 

*NoW 365 DRaaS - Workstations without backup for (4 - 5 Days)

Computer without backup

  • Workstations / laptops that requires backup but not on all the time.

  • Examples

    • Workstations/laptops that are randomly offline/not available throughout the week.

    • Mobile remote users with laptops that don’t require backing up all the time.

    • Or where missing more than 5 days of backup recovery points is not acceptable.

  • When a backup recovery point fails to be created within 4 days, plus an additional 16-hour buffer, the alert status will be marked as 'warning.'

    • When a backup recovery point fails to be created within 5 days, plus an additional 16-hour buffer, the alert status will be marked as 'Error.'

Rules

  • Rule1:

    • Exclusion mask (names): Blank

    • RPO: 4 days

    • Tolerance: 16 hours

    • Severity: Warning

    • Agent Operation Mode: Workstation

    • Suppress Alarm during backup creation time: Check

  • Rule2

    • Exclusion mask (names): Blank

    • RPO: 5 days

    • Tolerance: 16 hours

    • Severity: Error

    • Agent Operation Mode: Workstation

    • Suppress Alarm during backup creation time: Check

Actions

  • Action: Send email notification

  • Value: %Company Admins%

  • Condition: Any State

 

*NoW 365 DRaaS - Workstations without backup for (7 - 8 Days)

Computer without backup

  • Mobile remote users with laptops that do not require frequent backups.

  • Workstations and laptops that back up once or twice a week.

  • Backup gaps of 7 to 8 days are acceptable.

  • When a backup recovery point fails to be created within 7 days, plus an additional 16-hour buffer, the alert status will be marked as ‘Warning.’

  • If the backup recovery point fails to be created within 8 days, plus an additional 16-hour buffer, the alert status will be marked as 'Error.'

Rules

  • Rule1:

    • Exclusion mask (names): Blank

    • RPO: 7 days

    • Tolerance: 16 hours

    • Severity: Warning

    • Agent Operation Mode: Workstation

    • Suppress Alarm during backup creation time: Check

  • Rule2

    • Exclusion mask (names): Blank

    • RPO: 8 days

    • Tolerance: 16 hours

    • Severity: Error

    • Agent Operation Mode: Workstation

    • Suppress Alarm during backup creation time: Check

Actions

  • Action: Send email notification

  • Value: %Company Admins%

  • Condition: Any State

 

3.0 Alarms for detecting Backup Agent Job State/status

This alarm checks whether computers completed the backup job run with a failed, warning, or success status.

  • Failed status = Is an incomplete backup or job failure, and the recovery point is not usable.

  • Warning status = Is an incomplete backup, and the recovery point is not usable.

  • Success status = You only get this status when the state changes from Failed /Warning to success

Custom Default Alarm Name

 

Best for:

When will the alarm be triggered?

Recommended Alarm Settings

Custom Default Alarm Name

 

Best for:

When will the alarm be triggered?

Recommended Alarm Settings

*NoW 365 DRaaS - Backup agent job state

Backup agent job state

  • Applies to

  • All purpose. User wants to be informed about their last known backup state

  • When a backup job runs into issues but completes the backup. This produces a ‘warning’ state.

  • When a backup job runs into issues and produces a ‘failed’ state. This is usually an incomplete backup, and the recovery point is not usable.

  • When a backup job state changes from ‘warning’ (last known state) back to ‘success’.

  • When a backup job state changes from ‘warning’ (last known state) back to 'success'.

Rules

  • Rule 1

    • Enable Rule: Yes

    • Job Name: *

    • Job State: Warning

    • Severity: Warning

    • Suppress After: 0

  • Rule 2

    • Enable Rule: Yes

    • Job Name: *

    • Job State: Failed

    • Severity: Error

    • Suppress After: 0

  • Rule 3

    • Enable Rule: Yes

    • Job Name: *

    • Job State: Success

    • Severity: Resolved

    • Suppress After: 0

Actions

  • Action: Send email notification

  • Value: %Company Admins%

  • Condition: Any State

*NoW 365 DRaaS - Backup agent job state (Warning suppressed)

Backup agent job state

  • When users don’t want to receive warning notifications due to the following reasons:

    • The warning is consistent and caused by the same underlying issue known to the environment/setup.

    • When the user is only concerned about failed backup states.

    • Or other reasons.

  • When a backup job runs into issues, and unable to complete the backup. This produces a ‘failed’ state. The recovery point is not usable.

  • When a backup job state changes from ‘warning’ (last known state) back to ‘success.'

  • Rule 1

    • Enable Rule: No

    • Job Name: *

    • Job State: Warning

    • Severity: Warning

    • Suppress After: 0

  • Rule 2

    • Enable Rule: Yes

    • Job Name: *

    • Job State: Failed

    • Severity: Error

    • Suppress After: 0

  • Rule 3

    • Enable Rule: Yes

    • Job Name: *

    • Job State: Success

    • Severity: Resolved

    • Suppress After: 0

Actions

  • Action: Send email notification

  • Value: %Company Admins%

  • Condition: Errors Only

 

4.0 Alarms for detecting to low cloud storage space

This alarm checks whether remaining cloud storage exceeded the allowable threshold

  • Failed status = It surpassed the allowable threshold. Backups could potentially start to fail due to lack of space

  • Warning status = The remaining cloud storage is getting low, backup jobs should be able to finish.

 

Custom Alarm Name

 

Best for:

When will the alarm be triggered?

Recommended Alarm Settings

Custom Alarm Name

 

Best for:

When will the alarm be triggered?

Recommended Alarm Settings

*NoW 365 DRaaS - Company Cloud storage quota

Company Cloud storage quota

  • All-purpose workstation and server backing up to NoW 365 DRaaS cloud storage.

  • Staying informed about cloud storage usage to ensure sufficient space remains for backup operations.

  • When the cloud repository has less than 10% remaining storage. The alert status will be “Warning”.

  • When the cloud repository has less than 5% remaining storage. The alert status will be “Failure”

  • Please be advised that there will be no repeat alerts. Each threshold/Rule will only get triggered once.

Rules

  • Rule 1

    • Enable Rule: Yes

    • Quota less than 10 %

    • Severity: Warning

  • Rule 2

    • Enable Rule: Yes

    • Quota less than 5%

    • Severity: Warning

  • Rule 3

    • Enable Rule: Yes

    • Quota less than 0%

    • Severity: Error

Actions

  • Action: Send email notification

  • Value: %Company Admins%

  • Condition: Any State